Client care

Client Feedback

Chambers welcomes all feedback and comments, be it positive or critical.

An annual client survey is conducted by selecting professional clients at random, however if clients wish to provide feedback at other times they are invited to contact the Senior Clerk, either by telephone, fax, letter or email, setting out the details of their observation.

Click here to e-mail the clerks
Chambers Complaint Letter

Fees

The fees charged by members are dependent upon the nature of the work and the experience of the member undertaking that work. Full details of the fees can be obtained on request, from either the Senior Clerk or the appropriate practice group clerk. The clerks will always endeavor to give reliable information as to the likely levels of fees for paperwork and conferences, however this may include reporting back to a client if the original indication needs revision.

Fees and hourly rates are determined by reference to seniority, primarily within the following bands:

  • Queen's Counsel
  • Counsel of over 20 years in practice
  • Junior Counsel of between 10 and 20 years in practice
  • Junior Counsel between 5 and 10 years in practice
  • Junior Counsel up to 5 years in practice

Guide figures are not published as it is not possible to give an exhaustive list of factors that might affect the charge in any given case. Estimates of time for particular pieces of work may often prove to be inaccurate for a variety of reasons, such as the quantity and/or presentation of material to be considered and factual/legal complexity. It is for these reasons that clerks prefer to discuss the fees in person in order that they may fully understand the client's requirements, and hopefully reaching an agreement that is satisfactory to both sides

If the work is of an urgent nature clients are advised that they must bring this factor to the attention of the clerks.

Terms of Business

With effect from 31st January 2013 the Terms of Work on which Barristers offer their Services to Solicitors and the Withdrawal of Credit Scheme 1988 are to be abolished by the Bar’s regulator and from that date all members of 30 Park Place will supply legal services only on a contractual basis. This will mark a significant change to the relationship between members and those instructing them. 

The model for the new arrangements between barristers and their professional clients is the Standard Contractual Terms for the Supply of Legal Services by Barristers to Authorised Persons 2012 (‘the Bar Standard Contractual Terms’). Unless otherwise agreed in writing, those standard terms will apply to all instructions and briefs accepted from solicitors and other authorised persons after 30th January 2013, both for new matters and for matters in which Counsel has been previously instructed. 

We ask that you read with care the new standard terms, particularly those relating to their application (clause 2); the instructions to the barrister (clause 3); the receipt and acceptance of instructions and briefs (clause 4); electronic communication (clause 6); the provision of the legal services (clause 8); liability (clause 10); fees (clause 11); and billing, payment and interest (clause 12). 

Please do not hesitate to contact our senior clerk Phillip Griffiths or any of the clerks if any of the standard terms may cause difficulty. We will welcome such enquiries and endeavour to assist where possible.

Please click here for a copy of the Bar Standard Contractual Terms.

Complaints

Chambers views a complaint as:-
'An expression of dissatisfaction, however made, about the standard and quality of service provided by Chambers, its members or staff, arising from their action or lack of action affecting an individual, organisation or group'.

The complaints procedure distinguishes between complaints relating to the professional competence of individual members, complaints relating to client service and complaints relating to discrimination, harassment and victimisation.

The complaints procedure is designed to meet the needs of the complainant and not those of Chambers. The procedure is designed to be simple to understand, quick to respond, fair and effective and distinguishes between 'informal' and 'formal' complaints.

If any person wishes to complain they should initially contact the Senior Clerk, either by telephone, fax, letter or email (pspg@30parkplace.co.uk), setting out the details of their complaint. The Senior Clerk will then be contacted to discuss the complaint and will, if the matter is not resolved to the complainant's satisfaction at that point, thereafter invoke either the informal or formal complaint procedure, dependent on the wishes of the complainant. Full details of the procedure will be sent to the complainant at this point.

If your complaint concerns a mediator who is registered with the Civil Mediation Council, then if you are not satisfied upon completion of chambers’ internal complaints procedure (which will be within 28 days of acknowledgement of your complaint (subject to any extension)), you may refer your complaint to the Civil Mediation Council, whose complaints procedure can be found here.